FAQ
Requirements
What technical requirements do I have to meet?
What exactly do I need to join Connected Retail?
I do not have EANs. Can I still participate in Connected Retail?
Integration
I don't have an inventory management system, but I still want to join Connected Retail.
Do I need to install any software?
Shipping
What do I need to ship the packages?
Is it possible to deliver abroad?
Assortment
What brands and items do I need to have in my assortment to receive orders?
Can I also sell brands/items via Connected Retail that are not yet available on Zalando?
What if I do not want to offer my full assortment?
Costs
What are the logistics costs?
What are the costs for me as a retailer?
Returns
What happens to the returns?
What is the return rate?
Orders / order volumes
How many orders can I expect each day?
Can I also reject orders?
Can one order contain more than one item?
Cooperation
What does Zalando get out of the cooperation?
What is the advantage over other platforms?
What is the notice period?
Billing
How and when will I be billed?
Operational questions
Will I be provided with packing materials?
How can I avoid double sales?
Do I have to accept the sale price on Zalando?
What if I get too many orders a day that I can't process.
Miscellaneous
Which customer orders are passed on to the connected retailers?
How is it decided to which retailer a customer order is routed?
Does the customer know that the goods come from my retail store?
Connected Retail is powered by Zalando
